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Cancellation Policy Please contact us right away if you need to cancel your order. Please note that it can take up to 48 hours to process an order cancellation, and that it is possible that your order can not be stopped for shipment up to 48 hours before it ships.
Customers will be issued a full refund for orders that are canceled and have not shipped out. Customer is responsible for round trip shipping costs and 25% restocking fee for orders that are canceled and have shipped.
Please note: We do offer free shipping on our website, but the customer will be responsible for the actual shipping cost for orders that are canceled after shipping out. So, if you need to cancel your order please do so before the order ships out to avoid these fees
Return Policy Please notify us within 5 days of receipt of your order if you would like to make a return. We will refund the cost of the returned items minus round trip shipping costs and 25% restocking fee.
Please note: We do offer FREE SHIPPING on our website, but the customer will be responsible for all shipping costs incurred on returned orders. Returned merchandise must be completely intact and packaged in its original packing materials.
Before returning any product, obtain approval by contacting us and please provide the following information: customer name, item(s) to be returned, and the nature of the problem. Once we have received your return, we will apply the credit amount to your credit card or payment method
Damaged or Defective Orders Please notify the delivery person if your order looks damaged, and refuse delivery of all damaged or defective merchandise.
Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you free of charge.
If your order arrives with concealed damage please notify us immediately. We will need a detailed description of the damages or defects along with any additional supporting documents, like digital pictures, emailed to [email protected] . Once we have received this information we will file a freight claim with the shipper or manufacturer on your behalf. The shipper will then review the claim and, if approved, send you a check for the damages.
Please note that we cannot guarantee payment of concealed damage freight claims, so please inspect your order carefully at the time of delivery and refuse any shipments that appear damaged to ensure a free replacement or full refund.
Shiping Policy Free Shipping on EVERYTHING WE SELL!!! Includes all shipments within the contiguous United States.
Most smaller items will ship via UPS or FedEx ground.
Large items, like sofas and beds, will ship directly to your home via YRC shipping or ABF freight.
We ship all of our shipments out with a Signature Required. You may request no signature required on most UPS and FedEx shipments after your order has shipped by contacting the shipper directly.
Larger orders that ship out via YRC shipping or ABF freight are not not eligible for "no signature required", and someone must be home to accept and sign for delivery. (you will be able to schedule a convenient day/time for delivery with the shipper)
Please note that while we do offer Free Shipping the customer will be responsible for the shipping cost incurred and 25% restocking fee for returned merchandise.
Replacement Policy Please notify us within 7 days of delivery of your order if you have received incorrect or defective merchandise and need a free replacement. Replacements parts can not be shipped free of charge if we are not notified within 14 days of delivery.
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