What if an item is missing from my order?
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Back Orders usually take 2 to 3 weeks for delivery.
On occasion our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will ship it out to you.
We will noticify you immediately, if you wish not to wait for backorder, we will cancel your order and issue a refund.
What is the warranty on the products?
All our products sold have a manufacturer's warranty, which covers any defects in materials or craftsmanship. Please see each product listing for additional warranty information.
What happens if I miss my delivery?
UPS or FedEx will make up to 3 delivery attempts; after the third failed attempt the packages(s) will be returned to our warehouse and we will issue a credit for your merchandise minus round trip shipping fees and a 25% restocking fee
How long does it take to get my order?
You will receive a Shipment Confirmation email once your order has shipped from the warehouse containing your UPS or FedEx tracking number(s). Please allow 2-5 days from the time your order is shipped for UPS or FedEx to deliver your package(s)
